Refund Policy

Refund Eligibility

Refunds are available only for cancellations or returns approved under the applicable order terms and Return Policy. Software, licenses, subscriptions, services, customized products, special orders, and opened or activated products may be non-refundable.

Cancellation Requests

Contact support immediately to request cancellation. An order cannot be cancelled after fulfillment, licensing, configuration, vendor commitment, or shipment has begun unless VeeMost confirms otherwise in writing.

Refund Amount

Approved refunds may be reduced by shipping charges, return freight, restocking fees, vendor fees, discounts no longer applicable, damage, missing components, or other amounts permitted by the order terms and law.

Refund Method and Timing

Approved refunds are generally returned to the original payment method. VeeMost processing may take up to ten business days after approval and product inspection; financial institutions may require additional time to post the credit.

Partial and Promotional Refunds

Partial returns are recalculated using the products retained, applicable discounts, and promotional conditions. Promotional items may need to be returned or their value may be deducted.

Disputes

Contact [email protected] before initiating a payment dispute so we can review the order and available resolution. This does not limit any non-waivable rights under applicable law.